General conditions of sale
These general conditions of sale are concluded between:
maxpert
Limited liability company with capital of €5,812
Whose headquarters is 11 bis rue Bachaumont
75002 PARIS France
Email: lesfillesenrouje@rouje.com
Hereinafter referred to as “ The Seller »
ON THE ONE HAND,
and:
Any person wishing to make a purchase via the Seller's website, at https://rouje.com/ address,
Hereinafter referred to as “ The Customer » or “ The Buyer »
ON THE OTHER HAND.
Article 1: PURPOSE
Article 2: SITE
Article 3: PRODUCTS
Article 4: PRICE
Article 5: PAYMENT
Article 6: ORDER
Article 7: DELIVERY
Article 8: PRODUCT RETURN: RIGHT OF WITHDRAWAL
Article 9: DATA PROTECTION
Article 10: LIABILITY – FORCE MAJEURE
Article 11: INTELLECTUAL PROPERTY
Article 12: COMMERCIAL OFFERS AND NEWSLETTERS
Article 13: CONTACT
Article 14: PARTIAL INVALIDITY
Article 15: ENTIRE CONTRACT
Article 16: APPLICABLE LAW – COMPETENT JURISDICTIONS
Article 17: GAME “#LAVIEENmaxpert”
Article 18: “maxpert SUMMER” COMPETITION
Legal notices
Article 1: PURPOSE
These General Conditions of Sale aim to define the contractual relations between the Seller and the Customer, and the conditions applicable to any purchase made through the Seller's merchant site https://fr.rouje.com/, hereinafter referred to as "the Site".
By these General Conditions of Sale, the Customer is prohibited from any purchase for resale, within the meaning of article L 110-1 of the Commercial Code.
The Customer must be at least 18 years old and have the legal capacity or hold parental authorization allowing them to place an order on the Site.
The acquisition of a product through the Site implies full acceptance by the Customer of these General Conditions of Sale. These will prevail over any other general or specific conditions of the Customer.
The Seller reserves the right to modify these General Conditions of Sale at any time. It is, however, agreed that the Conditions applicable to the Customer will be those in force on the date of their order on the Site.
These General Conditions of Sale are the exclusive property of the Seller. Any reproduction, even partial, is strictly prohibited.
Article 2: SITE
2.1 The maxpert.com site (hereinafter the “Site”) is an e-commerce site accessible via the Internet network at the address https://fr.rouje.com/ and is open to any user of this network. It is published and distributed by SAS maxpert, a limited liability company with capital of 5,000 euros, whose head office is located at 11 bis, rue Bachaumont, 75002 Paris, registered in the Paris Trade and Companies Register under the number “Paris B 817 934 797”.
2.2 The Site offers for sale a variety of clothing and accessories intended for women (hereinafter the “Product(s)”) to Internet users browsing the Site (hereinafter the “User(s)”). For the application of these terms, it is agreed that the User and maxpert will be collectively referred to as the “Parties” and individually referred to as the “Party”, and that the User having validated an order will then be referred to as the “Buyer”. The rights and obligations of the User necessarily apply to the Buyer.
2.3 maxpert reminds that the Products are exclusively dedicated to the personal use of the Buyer, without any direct relationship with the latter's professional activity. maxpert reserves the right to refuse execution of the order.
2.4 maxpert reminds that the Products are exclusively dedicated to the personal use of the Buyer, without any direct relationship with the latter's professional activity. maxpert reserves the right to refuse execution of the order.
2.5 Any order for a Product offered on the Site requires consultation and express acceptance of the General Conditions of Sale by checking the box provided for this purpose before any order.
As a reminder, in accordance with the provisions of articles 1316 to 1316-4 of the Civil Code, supplemented by Decree No. 2001-272 of March 30, 2001, taken for the application of article 1316-4 of the civil code and relating to the electronic signature, maxpert specifies that the validation of the purchase order as specified in article 5.3 below, constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature.
2.6 The General Conditions of Sale are intended to define the rights and obligations of the Parties arising from the online sale of the Products offered on the Site.
Article 3: PRODUCTS
a) Description of the Products
3.1 The Products offered by maxpert are those which appear on the Site on the day of their consultation by the User and within the limits of available stocks.
3.2 The products are described and presented with the greatest possible accuracy. Photographs illustrating, in support of the text, the products do not fall within the contractual scope. As such, if maxpert attempts to represent as faithfully as possible the Products whose photos are displayed on the Site, color variations may occur; particularly due to the technical limitations of color rendering of computer equipment.
b) Availability of Products
3.3 maxpert undertakes to honor orders received only within the limits of available stocks. In the absence of availability of one or more Product(s), maxpert undertakes to inform the User as soon as possible. maxpert incurs no liability in the event of stock shortages or unavailability of Products.
3.4 The unavailability of the Product may be notified to the User:
3.5 In the event that payment has already been made, maxpert undertakes to contact the payment services of Paypal, Shopify Payment, Klarna or Mollie to subtract the price(s) of the unavailable Product(s) from the amount taken from the Buyer's bank account.
c) Reservation of title
3.6 The Products ordered remain the property of maxpert until full payment of the price.
Article 4: PRICE
4.1 The prices indicated by the Seller at the time of the order are expressed in Euros including VAT, based on VAT at the rate in force on the day of the order. Any change in rate will be reflected immediately in the price of the products offered.
4.2 The price invoiced to the Buyer is the price indicated on the order confirmation sent by e-mail by maxpert.
4.3 maxpert reserves the right to modify its prices at any time and without notice. The Products will be invoiced on the basis of the prices in force at the time of registration of the order subject to the availability of the Products. The current price is that indicated on the Site, except for typographical errors for which maxpert would not be responsible.
4.4 The price is payable in full and in a single payment upon validation of the order.
4.5 Any unpaid invoice will result in a flat rate of 25 euros per payment incident. The data recorded by the Site constitutes proof of transactions between maxpert and the Buyer. The data recorded by the payment system constitutes proof of financial transactions. The sale becomes final after acceptance of the secure services transaction.
THE ITEMS REMAIN THE ENTIRE PROPERTY OF maxpert UNTIL FULL PAYMENT OF THE PRICE, WHICH THE CUSTOMER ACKNOWLEDGES AND ACCEPTS.
Article 5: PAYMENT
5.1 It is specified that any payment on the site can be made for France by credit card, payment in 3 installments (Klarna) and Paypal. For Belgium by credit card, payment in 3 installments (Klarna), Paypal, Sofort, Bancontact, Belfius, KBC-CBC button. Payment for purchases on the Site can be made from France or abroad in complete security, 24 hours a day, 7 days a week, by bank card belonging to the following networks: Carte bleue, Visa, Mastercard, American Express and Apple Pay.
5.2 The user will enter their card number, its expiry date, the name of the card holder and the visual cryptogram located on the back of the bank card.
5.3 maxpert reserves the right to refuse to honor any order from a User with whom it is in dispute, of any nature whatsoever.
5.4 maxpert uses the secure payment service Shopify Payment. The integrity of the data exchanged between the Buyer and the secure Shopify Payment platform is protected against hacking attempts. Confidential data is directly transmitted encrypted to the Shopify Payment server, without ever passing through maxpert servers.
5.5 Shopify Payment relies on the SSL (Secure Socket Layer) encrypted exchange protocol and provides all the necessary assurances for Internet transactions.
5.6 maxpert reserves the freedom to cancel any order that presents a risk of fraudulent use of a bank card.
Article 6: ORDER
a) Navigation within the Site
6.1 The User can browse the Site freely, without being committed to an order.
b) Registration of an order
6.2 To place an order, the User must click on the “Add to cart” button. Each new addition to their Basket will be indicated to them by the appearance of a specific screen.
At any time before validation of their order, the User may:
6.4 The User must identify themselves by accurately completing the form for this purpose on which they will include the information necessary for their identification: their first name, last name, email address, password, delivery address and billing address.
6.5 The User is informed and accepts that entering their identifier constitutes proof of their identity and demonstrates their consent.
c) Final validation of an order
6.6 Final validation of an order
6.7 The User will then be invited to pay for their order by entering their bank details.
d) Confirmation of an order
6.8 When the Buyer validates payment for their order, a summary is displayed with the transaction number. This summary is also sent by an order confirmation email.
6.9 A shipping confirmation email is sent to the Buyer on the day the Products are shipped, containing the package tracking link.
6.10 In application of article L. 134-2 of the Consumer Code, when an order concerns an amount equal to or greater than 120 euros, maxpert keeps the writing which establishes the contract concluded between maxpert and the Buyer electronically for a period running from the conclusion of the contract until the date of delivery of the good and for a period of ten years from this date (in accordance with the decree 2005-137 of February 16, 2005).
Article 7: DELIVERY
a) Delivery terms and times
7.1 The Products ordered are, at the Buyer's choice, delivered to any address anywhere in the world. Deliveries are made to the address indicated by the Customer for this purpose.
7.2 Orders are sent at the Buyer's choice via Colissimo, DHL or UPS.
7.3 In both cases, the Buyer will be able to check the tracking of his order on the Internet. maxpert undertakes to make its best efforts to ensure that the order is executed within a maximum of thirty (30) days from the day following that of validation of the order, except in cases of force majeure referred to in article 9.
7.4 The Products ordered by the Buyer will be delivered to the address indicated by the latter on the order form or left at the post office responsible for the delivery address mentioned by the Buyer, in the event of the absence of the recipient of the Products. In the latter scenario, the postman will leave a delivery notice in the recipient's mailbox allowing the parcel to be collected during post office working hours, within fifteen (15) days.
7.5 The delivery address must not be a PO box. The information provided by the Buyer when placing the order is binding on the Buyer. In the event of an error in the wording of the recipient's contact details, maxpert cannot be held responsible for the impossibility of delivering the Product.
7.6 Shipping prices are calculated based on the weight of the package and the location of destination, according to the scales in effect by the postal services. For all deliveries outside mainland France, shipping costs are due regardless of the amount of the order. Any reshipment due to an incorrect delivery address or non-collection from the Postal Services will result in the payment of additional costs, after acceptance by the Buyer. If the Buyer refuses to pay these additional reshipping costs, the order will be canceled and the price of the order will be refunded to the Buyer's account after deduction of the shipping costs incurred.
For shipments to a third country including the French Overseas Territories: "the customer will bear the local taxation of the country of consumption."
b) Delivery issues
7.7 Delivery Times are available on the Site and may vary depending on the availability of the products ordered.
Delivery Times are in working days and correspond to the average preparation and delivery times of the Order in the Territory.
The Seller undertakes to make its best efforts to deliver the products ordered by the Buyer within the deadlines specified above. However, these deadlines are communicated for information purposes only and any excess may not give rise to any damages, deduction or cancellation of the order by the Buyer. However, if the products ordered have not been delivered within 7 days after the indicative delivery date, for any reason other than force majeure, the sale may be canceled at the written request of the Buyer or the Seller. The sums paid by the Buyer will then be returned to him without delay, excluding any compensation or withholding.
The Customer is solely responsible for the non-execution or poor execution of the contract due to a lack of indication during the Order (wrong or incomplete address, error on the name, etc.).
7.8 The Customer is required to check the condition of the packaging as well as the Items upon Delivery.
It is up to the Customer to express the reservations and complaints that he considers necessary, or even to refuse the package, when the package is clearly damaged upon Delivery. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within three working days, excluding public holidays, following the date of Delivery of the Goods. The Customer must also send a copy of this letter to the Seller. Failure to file a complaint within the aforementioned period extinguishes any action against the carrier in accordance with article L. 133-3 of the Commercial Code.
The Customer must ensure that the Goods delivered to him correspond to the Order. In the event of non-compliance of the Goods in kind or quality with the specifications mentioned in the Delivery Note, the Customer must inform the Seller by email and return the Goods to the address indicated; the return label will be provided by the Seller.
c) Limitation of liability
7.9 The Products offered comply with current French legislation. maxpert cannot be held liable in the event of non-compliance with the legislation of the country where the Products are delivered. It is up to the Buyer to check with local authorities the possibilities of importing or using the Products ordered.
7.10 Only guarantee granted: The Seller delivers Products in perfect condition when handed over to the carrier. In accordance with article L 217-4 of the Consumer Code, the Seller is liable for any lack of conformity existing at the time of delivery.
Article 8: PRODUCT RETURN: RIGHT OF WITHDRAWAL
8.1 The Buyer has a right of withdrawal for the following reasons:
You have 15 days to change your mind and return the item to us in its original condition. The contribution to the return costs is 2 EUROS in France and Belgium.
Archives items purchased online must be returned exclusively by mail.
maxpert Beauty beauty products must be returned intact, unopened and in their original packaging.
You have two options: return your items to us by post or return your items to the maxpert store.
To return your order to us by post, follow the guide:
1) On your account in the “My orders” section, click on “Make a return” then select the items concerned by your return.
2) Once the request has been registered, you will receive a confirmation email with your returns form to include in your package and your return label.
3) Print the return form and slip it into your package before sending it using your return label to the following address:
maxpert – Return Service
11-15 Rue Léon Blum
91120 PALAISEAU
France
Your return slip is essential for the identification of your package, and for the proper processing of your refund.
To return your order to us in store, go to 11 bis, rue Bachaumont, in the heart of the 2nd arrondissement of Paris with your order and your return slip.
The refund will be made within 10 working days from the date on which the return was received by maxpert if all the conditions mentioned in the return procedure are met.
8.2 In the two cases referred to in point 8.1, the Buyer will have the possibility of requesting a refund of the Product from maxpert.
8.3 In the two cases referred to in point 8.1, the Buyer will have the possibility of requesting a refund of the Product from maxpert.
8.4 In the event of a delivery error and/or non-compliance, any product to be refunded must be returned to maxpert in its entirety and in its original packaging, using the prepaid return voucher which will be issued to you in advance. To obtain it, contact customer service at the following address: lesfillesenrouje@rouje.com.
8.5 maxpert does not accept postage collect packages. In accordance with article L 216-4 of the Consumer Code, the return slip does not designate any carrier, any risk linked to the return of the Product is the responsibility of the Buyer. The Seller is not responsible for the loss of the package by the postal services.
8.6 If the aforementioned conditions are met and if the Buyer has requested a refund of the Product, maxpert will reimburse the Buyer, within fourteen (14) days from the date on which the Product was received back by maxpert, the sums corresponding to the Product(s) acquired by him.
Article 9: DATA PROTECTION
Within the framework of these General Terms and Conditions, the Seller is required to process the personal data provided by the Customer. The data is processed for the following purposes:
The Customer's personal data are processed, for all the purposes indicated above, on the basis of the execution of the contract or pre-contractual measures between the Seller and the Customer.
By accepting these General Terms and Conditions, the Customer accepts that the personal data collected will be transferred to the Seller's partners only for the purposes set out above. It has been verified beforehand that the Seller's service providers comply with the obligations imposed by the I&L Regulations. As part of the transfer to the Seller's service providers, the Customer's data may leave the European Union. Also, all appropriate precautions and guarantees have been taken by the Seller to ensure an adequate level of protection with the European standards in force.
The Seller's service providers are:
Personal data is kept until the purposes for which it was collected are achieved. Once these purposes have been achieved, the Customer's personal data is deleted, except in the event of a legal retention obligation imposed on the Seller.
In accordance with the I&L Regulations, the Customer has the following rights over his personal data:
- Right of access, which authorizes obtaining information concerning the Customer's personal data and a copy thereof;
- Right of rectification, which authorizes, when the Customer's personal data is inaccurate, to demand that they be modified accordingly;
- Right to erasure (right to be forgotten), which authorizes the erasure or deletion of the Customer's personal data;
- Right to erasure (right to be forgotten), which authorizes the erasure or deletion of the Customer's personal data;
- Right to limitation of Processing, which authorizes the Customer to request limitation of the Processing that the Seller carries out on personal data concerning him;
- Right to portability (ability to extract data on request), which authorizes the Customer to obtain an electronic copy or transfer of personal data concerning him from the Seller's database to another;
- Right to portability (ability to extract data on request), which authorizes the Customer to obtain an electronic copy or transfer of personal data concerning him from the Seller's database to another;
maxpert IP / IT SERVICE
11 Bis, Rue Bachaumont 75002,
Paris, FRANCE
The Seller undertakes to respond to the request from the person concerned within a maximum period of one month after receipt. If said right invoked by the Customer cannot be exercised, the Seller will inform the Customer of the reasons within a maximum of one month.
Subject to a breach of the above provisions, the Customer has the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL), the French supervisory authority for personal data.
Article 10: LIABILITY – FORCE MAJEURE
10.1 maxpert has a simple obligation of means for all stages of access and ordering on the Site (ordering process, delivery, customer service, etc.).
10.2 Maxpert cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, a break in service, an external intrusion or the presence of computer viruses or any event qualified as force majeure, in accordance with case law, including in particular a postal service strike, out of stock at the manufacturer, destruction or total loss of stock, cessation of production of a model of which maxpert has not been informed as well as any other event exceptional.
Article 11: INTELLECTUAL PROPERTY
All elements of the Site, whether visual or audio, are reserved under copyright as well as intellectual and artistic property and for the entire world. Any total or partial reproduction of the Site is strictly prohibited without prior agreement. Failure to comply with this obligation constitutes an infringement involving the civil and criminal liability of its author. Likewise, any process, particularly relating to the technique of framing or deep-linking, is formally prohibited, unless there is express, special and written authorization issued by the Seller.
The name “maxpert” has been the subject of a trademark registration with the INPI (brand n°4220445). Consequently, any reproduction of this brand by the Customer, not authorized by the Seller, constitutes an act of counterfeiting subject to criminal and civil prosecution.
The Customer therefore undertakes not to infringe the “maxpert” brand in any way. It is strictly prohibited to use or reproduce the name “maxpert”, in any capacity whatsoever, and on any medium whatsoever, without the prior written consent of the Seller.
Article 12: COMMERCIAL OFFERS AND NEWSLETTERS
maxpert may send Customers commercial offers by mail, email, SMS, telephone or via all web spaces run by maxpert or any of its subsidiaries on social networks, subject to prior acceptance.
*Offer in progress : Competition game “La Maison des femmes restart”
1. Duration of the competitionThe competition is open from March 8 to March 9, 2026 at 11:59 p.m. (Paris time). Any entries received after this date and time will not be considered.
2. Conditions of participation
The competition is open to any adult natural person residing in mainland France, excluding members of the Company's staff and their direct families.
Participation is carried out according to the terms specified on the game's communication medium (website, social networks, newsletter, etc.). Any participation that is incomplete, fraudulent or does not comply with these conditions will be considered void.
3. Designation of winners
The winners will be chosen by random drawing on March 11, 2026 among all valid entries.
The winners will be contacted by email or private message depending on the channel used to participate, within a reasonable time after the draw. If they do not respond within 3 days, the Company reserves the right to award the prize to another participant.
4. Staffing
The competition allows you to win 100 places for the film La Maison des femmes. 50 winners who will win 2 places. The precise terms of use of the places (validity date, conditions of access, electronic or physical format, etc.) will be communicated directly to the winners.
The prize cannot give rise to any dispute, nor to an exchange, nor to a refund in cash, nor to compensation of any kind whatsoever.
5. Liability
The Company cannot be held responsible in the event of a technical problem beyond its control preventing participation or the allocation of the prize.
Article 13: CONTACT
By mail to:
maxpert
Remote Sales Service
11 bis rue Bachaumont
75002 Paris, FRANCE
Please note that no returns will be accepted to this address. For returns, please log into your account and request a return.
By e-mail to: lesfillesenrouje@rouje.com
Article 14: PARTIAL INVALIDITY
If one or more stipulations of these General Conditions of Sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.
Article 15: ENTIRE CONTRACT
15.1 These General Conditions of Sale and the order summary sent to the Buyer form a contractual whole and constitute the entire contractual relationship between the Parties.
15.2 In the event of a contradiction between these documents, the General Conditions of Sale will prevail.
Article 16: APPLICABLE LAW – COMPETENT JURISDICTIONS
These General Conditions of Sale and the contractual relations between the Parties are subject to French law.
Applicable law competent jurisdiction - mediation
In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, maxpert joins the FEVAD Consumer Mediator Service (Federation of e-commerce and distance selling) whose contact details are as follows: FEVAD Consumer Mediator - BP 20015 - 75362 PARIS CEDEX 8 - https://www.mediateurfevad.fr.After prior written steps taken by consumers vis-à-vis maxpert, the Mediator Service may be contacted for any consumer dispute for which the settlement has not been successful. To find out how to contact the Mediator, click here
Legal notices
www.rouje.com is published and distributed by:
SAS maxpert with capital of €5,000.
Head Office: 11 bis rue Bachaumont, 75002 Paris-France
Registered with the Paris RCS: 817934797
Intracommunity VAT number: FR59817934797
Siret: 81793479700025
APE code: 7410Z
www.rouje.com is hosted by Shopify.
The entire site is the exclusive property of the maxpert company. No reproduction or representation may take place without the prior written consent of maxpert. maxpert does not guarantee the accuracy or completeness of the information made available on this site and the publisher cannot be held liable in the event of possible errors. If you notice any, please report it to: lesfillesenrouje@rouje.com. The maxpert company reserves the right to correct the content at any time and without notice.
Failure to comply with this obligation constitutes an infringement involving the civil and criminal liability of its author. Likewise, any process, particularly relating to the technique of framing or deep-linking, is formally prohibited, unless there is express, special and written authorization issued by the Seller.
The name “maxpert” has been the subject of a trademark registration with the INPI (brand n°4220445). Consequently, any reproduction of this brand by the Customer, not authorized by the Seller, constitutes an act of counterfeiting subject to criminal and civil prosecution.
The Customer therefore undertakes not to infringe the “maxpert” brand in any way. It is strictly prohibited to use or reproduce the name “maxpert”, in any capacity whatsoever, and on any medium whatsoever, without the prior written consent of the Seller.
Appendix 1
Withdrawal form
Please complete and return this form only if you wish to withdraw from your order placed on the maxpert.com site unless there are exclusions or limits to the exercise of the right of withdrawal according to the applicable General Conditions of Sale.
To the attention of maxpert – customer service – 11 bis rue Bachaumont, 75002 Paris, FRANCE
I hereby notify you of my withdrawal from the contract relating to the sale of the product below:
Ordered on …………………………………….. / Received on ………………………………………………………………..
Order number: ……………………………………………………………………..
Name of consumer(s): ………………………………………………………………..
Address of the consumer(s): ………………………………………………………………………..
Signature of the consumer(s) (only if this form is notified on paper):
Date: ………………………………………………………………..