RETURN & REFUND
How do I return after an online purchase?
You have 15 days following receipt of your order to change your mind and return it to us for a refund. We don't offer exchanges at the moment but we are working on it?? Two options are available to you, returning by...
What are the return costs for an online purchase?
Good news! We have implemented a solution to allow you to benefit from our carrier rates in order to facilitate your returns. You no longer have to pay any fees, these will be deducted from your refund. The amount varies from...
Can I exchange my online purchase?
Did you use a welcome code or a birthday code? - If you return your entire order to us, you will receive a new code when we process your refund, you will just have to wait until...
What are the return conditions for a purchase made on the site?
You have 15 days following receipt of your order to change your mind and return it to us for a refund. We don't offer exchanges at the moment but we are working on it?? To ensure you are reimbursed, here are some...
Can I return my order made online in a maxpert store?
You can return your online order free of charge, excluding discounted items, in one of our maxpert French stores below: • Paris 2nd: 11 bis rue Bachaumont • Paris 16th: 83 avenue Victor Hugo • Bordeaux: 5 rue Jean Jacques...
I would like to modify my return request, how do I do it?
It is not possible to modify a return request, we are sorry, but you can cancel it directly from your account! If in doubt, we invite you to contact our Customer Service Team here ?? with the...
Can I return two orders in the same package?
parcel? You are in Europe Surely you can return two (or more) orders in the same package to save on return costs? However, you will need to follow the following procedure: 1. Create a return request for EACH...
When and how will I receive my refund?
How long will it take for me to receive my refund? Once your return package has been received at our logistics workshop, we will send you a first email to confirm receipt. Your return is then processed within 5 working days...
How to make a return for a purchase made in a maxpert store?
Purchase in a maxpert address You have purchased in one of our maxpert addresses, go directly to the location with your receipt. You will then be able to obtain an exchange, or a credit upon presentation of your receipt in the...