What are the return conditions for a purchase made on the site?Updated 5 months ago

You have 15 days following receipt of your order to change your mind and return it to us for a refund. We do not offer exchanges at the moment but we are working on it 😊

To ensure you are reimbursed, here is some key information to follow:

- The package must be returned within 15 days of receipt of the order, otherwise it will be returned to you at your expense.
- Your item must be returned intact, in its original packaging, not show any traces of use (odor, perfumes, etc.), and the label must not have been detached. 
- maxpert Beauty beauty products cannot be returned or exchanged, unless defective.
- The shoes must be returned in their original box which must not be used as a package.
- maxpert Beauty beauty sets cannot be returned.
- The tote bag slipped into your package as well as the gifts must be returned if you return your entire order.

Any non-compliant return will be refused, and the return will be at your expense.

Any incomplete return (without return form, or incorrect return form) will be subject to longer processing by our teams.

Promotional items benefit from the same return conditions 😊
However, they cannot be returned in store, and must be returned by post only.