Can I return my order made online in a maxpert store?Updated 3 days ago

You can return your order placed online free of charge, excluding discounted items, in one of our French maxpert stores below:

• Paris 2nd: 11 bis rue Bachaumont 
• Paris 4th: 16 rue de Turenne 
• Paris 16th: 83 avenue Victor Hugo 
• Bordeaux: 5 rue Jean-Jacques Rousseau

You will simply need:

- create your return request as explained here 🔍

- choose the return to the store

- print the return form because our in-store teams will need it to process your refund :)

Please note that returning to the store cannot result in an exchange, but only a refund on the payment method used when placing your order.

You can then make a new purchase if you wish.
Promotional items cannot be returned in store, and must be returned by post only.
For a purchase made directly in one of our stores, go to here 🔍 for more information.