When and how will I receive my refund?Updated 4 months ago
How long will it take for me to receive my refund?
Once your return is received in our logistics warehouse, it is processed within 7 to 10 working days.
As soon as your return has been validated by our teams, you will receive a confirmation email.
The refund will then be made to your initial payment method within 8 working days after your return has been processed. Depending on your banking institution, it may take a few additional days for the refund to appear in your account.
How am I reimbursed?
Your refund is automatically credited back to the payment method used when placing your order.
Gift card: If you paid all or part of it with a gift card, it will be automatically credited with the amount used and you can use it again on your next order!
Welcome code and birthday code:
- If you return your entire order to us, your code will not be automatically reactivated when we process your refund, you will need to contact our Customer Service Team here 🔍.
- If you only return part of your order, we will not be able to give you another code
Other promotion: If you are returning an order on which you had benefited from another promotion, do not hesitate to contact our Customer Service Team here 🔍, to see if it is possible to maintain your advantage :)
You did not receive the correct amount?
This probably corresponds to the return costs that we deduct from your refund. The amount varies from one country to another, to find full details of return costs, go to here🔍
If you encounter any concerns, do not hesitate to contact our Customer Service Team here 🔍, and we will be happy to help you 😊