What are the return costs for an online purchase?Updated 3 days ago
Good news! We have implemented a solution to allow you to benefit from our carrier rates in order to facilitate your returns. You no longer have to pay any fees, these will be deducted from your refund.
The amount varies from one country to another and is specified in the table below:
| Country | Return amount |
| France, Belgium | 2 € |
| UK | 10 £ |
| Germany, Spain, Italy, Netherlands, Portugal | 8 € |
| Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Romania | 15 € |
| Luxembourg | 10 € |
| Austria, Denmark, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Andorra | 12 € |
| Switzerland | $ 17 |
| Barbados, United Arab Emirates, Oman, Qatar | $ 40 |
| Canada, United States, Iceland, Chile, Philippines, Malaysia, Russia, Guam, Ukraine, South Africa, Morocco, Réunion, Colombia, Guernsey, Brunei Darussalam, Isle of Man, Indonesia, Argentina, French Polynesia, Andorra, Canary Islands | $ 20 |
| New Zealand | $ 35 |
| Australia, South Korea, India, Israel, Japan, Jersey, Mexico, Montenegro, Norway, Puerto Rico, Taiwan, Thailand, Turkey, Vietnam | $ 28 |
| Singapore | $ 22 |
| China | ¥ 198 |
| Macau | ¥ 278 |
| Hong Kong | HKD 215 |
Would you like to return your internet order to us for free?
All you need to do is visit one of our maxpert stores in France (excluding spare parts) with your return form:
- Paris 2nd: 11 bis rue Bachaumont
- Paris 4th: 16 street of Turenne
- Paris 16th: 83 avenue Victor Hugo
- Bordeaux: 5 street Jean-Jacques Rousseau