ORDER
I want to cancel, modify or merge my order, how do I do it?
Our logistics team works quickly to ship your order as quickly as possible. This is the reason why once validated, your order can no longer be modified or canceled, even if it has not yet been shipped....
Where is my order?
Note that the announced delivery time is independent of our preparation time, and that once your order has been validated, our logistics team takes on average 48 working hours (Monday to Friday) to prepare and ship your package. You...
How do I use my discount code or gift card?
Do you have a discount code or gift card? What luck? Simply enter the code at the bottom of your basket when finalizing your order, and click “Apply”. Once the order is validated, it...
What are the different payment methods?
Here is the list of payment methods available on our site: • Visa, Mastercard, Bank card, American Express • Klarna - Payment in 3 installments (except: UK, Mexico, Canada, Switzerland, New Zealand, Australia, Poland, Czech Republic,...
Is my order validated?
As soon as your order is validated, we will send you an order confirmation email to the email address used when placing your order. Remember to check your spam :) If you have a maxpert account, you can easily...
How does pre-order work?
Pre-ordering allows you to order in advance certain maxpert parts which have not yet been received in our logistics workshop but which will arrive soon. - When will I receive my order? Your order will be shipped...
Are payments secure?
Of course, we treat your data with the respect it deserves: our transactions are completely secure, and no personal information is disclosed. Your bank details are entirely processed by our partner...
Everything you need to know about gift cards
The physical gift card & the egift card - Our physical gift card is sent by mail directly to your home. You can offer it to the person of your choice and personalize the message. - Our online gift card can be offered to...