How does pre-order work?Updated 8 months ago
Pre-ordering allows you to order in advance certain maxpert parts which have not yet been received in our logistics workshop but which will arrive soon.
- When will I receive my order?
Your order will be shipped in one go, once the pre-ordered part(s) have all been received 😊
If your order also contains an in-stock part, you will have to wait for the pre-ordered part to arrive before we ship your entire order together.
The expected shipping date of pre-ordered parts is indicated on the product sheet and in your order confirmation email. You will then need to count the delivery time to your home depending on the delivery method chosen.
- Have you changed your mind?
If you no longer wish to wait to receive your pre-order part, we invite you to contact our Customer Service Team here.
- The shipping date of my pre-order part has been delayed, is it possible to ship part of my order?
It may happen that the estimated shipping date is delayed, we are really sorry :/
We are unable to ship parts within an order separately. This will be sent to you in its entirety, as soon as all the parts are in stock.
If you do not wish to wait, we invite you to contact our Customer Service Team here so that we can cancel your entire order.
- What are the conditions for returning a pre-ordered item?
You have 15 days to change your mind from receipt of your order. To find out more, visit here.
- When will I be charged?
When you purchase a part on pre-order, you will be automatically charged upon finalization of the order, not upon shipment