Is my order validated?Updated 8 months ago
As soon as your order is validated, we will send you an order confirmation email to the email address used when placing your order. Remember to check your spam :)
If you have a maxpert account, you can easily find the status and details of your order from your account in the “My orders” section.
Your order has been taken into account if one of the following statuses appears:
- “Processing” indicates that your order has been validated. Our logistics team is preparing it for shipping. We promise, we'll do it as quickly as possible! Note that the shipping time is independent of the preparation time, and that our teams ship your packages on average within 48 hours from Monday to Friday excluding French public holidays.
- “Order shipped” indicates that your order has been entrusted to the chosen delivery service. You should receive it very quickly: we can't wait for you!
Your order has not been taken into account if one of the following statuses appears:
- “Under verification” appears when your payment is not yet validated, and this can take 2 hours :)
- If you see “Payment canceled”, this means that the order has not been validated. Rest assured, you will not be charged, and we invite you to reorder.
- It could be an entry error, a limit exceeded, or a refusal from your bank. We invite you to try again by carefully checking your bank details or using another payment method to receive your maxpert coins. If the problem persists, do not hesitate to contact your bank who can help you understand what is happening.