DELIVERY
What are the delivery times, options and costs?
Once your order has been validated, our logistics workshop takes an average of 48 working hours (Monday to Friday) to prepare and ship your order. Once your order has been shipped, you will receive a shipping confirmation email for it...
Which countries do you deliver to?
Here is the list of countries in which our beautiful maxpert pieces can be delivered: EMEA South Africa, Germany, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Spain, Estonia, Faroe, Finland, France, Guernsey, Greece,...
I would like to change my delivery address
Our logistics team works quickly to ship your order as quickly as possible. This is the reason why once validated, your order can no longer be modified or canceled, even if it has not yet been shipped. In...
What should I do if I have a problem with my delivery?
Once your package is in the hands of the carrier, please note that our Customer Service Team is unable to intervene on your delivery, we are sorry. We invite you to contact the carrier directly, with your...
New US customs regulations
As of 08/29, new American regulations affect all orders shipped from Europe to the United States, regardless of their amount. . What exactly is changing? All orders shipped to the United States...
Will I have to pay customs fees?
Delivery in France and the European Union: The prices on our site include VAT, so you won't have to pay anything else? Deliveries to Switzerland and Norway are outside the European Union and may be subject to shipping charges...
I received a non-compliant part, what should I do?
My piece has a defect We are really sorry that you are not satisfied with your maxpert piece, despite the care we take in making our collections. We are unable to offer exchanges. If you...
Are there restrictions on certain products depending on the country of delivery?
Due to import restrictions, maxpert Beauty is unable to ship cosmetics to Mexico, Turkey, Hong Kong, and Macau.