New US customs regulationsUpdated 5 months ago

As of 08/29, new American regulations affect all orders shipped from Europe to the United States, regardless of their amount.

. What exactly is changing?
All orders shipped to the United States are now subject to mandatory customs duties.

. Will I have to pay these customs fees upon delivery?
No. maxpert covers these costs directly, you will not have to pay anything upon receipt of your package.

. Why have prices and delivery costs increased?
To cover these customs duties for you, we have had to slightly adjust our prices and shipping costs for orders to the United States. This allows us to guarantee you a simple and transparent delivery experience, with no hidden costs.

. How do I know if customs fees are included in my order?
It's very simple: the price displayed at the time of payment already includes all costs (products + delivery + customs). No additional payment will be requested by the carrier.

. Does this increase delivery times?
Yes, delivery times may be slightly extended. For orders shipped to the United States, it now takes between 7 and 10 business days. Our teams continue to do their utmost to ensure that you receive your order quickly.

. Why are some parts not available?
Some pieces are exclusively European and can only be found in our stores.

. Are returns from the United States also changing?
No, this does not affect the returns procedure, which remains the same.