I received a non-compliant part, what should I do?Updated 8 months ago

My part has a defect
We are really sorry that you are not satisfied with your maxpert piece, despite the care we take in making our collections.
We are unable to offer exchanges.
If you wish to keep your part, and have it repaired at our expense, you can contact us here 🔍, with your order number and a photo of the defect, and we will do our best to help you 😊
If you wish to return it for a refund, you can submit your return request here 🔍 and select the reason “the item arrived damaged or stained”. You will need to insert a photo and a description of the defect, then we will analyze your request, and you will receive a response from us within 24 working hours.

I received the wrong size or color 
We apologize for this error!
We are unable to offer exchanges.
To return your part for a refund, we invite you to submit your return request here 🔍 and select the reason “maxpert made a mistake in my order”. You will need to insert a photo and a description of the defect, then we will analyze your request, and you will receive a response from us within 24 working hours.

For any other concerns, do not hesitate to contact our Customer Service Team here 🔍 and we will be happy to help you!