Can I return two orders in the same package?Updated 8 months ago
You are in Europe
You can definitely return two (or more) orders in the same package to save on return shipping ✨
However, you will need to follow the following procedure:
1. Create a return request for EACH order you wish to return. To find out how to make a return, click here 🔍 . You will get a returns form and label for each order.
2. You will need to add ALL return forms inside the package, and use only one of the carrier labels to post your return package.
3. Your return will be processed within 5 working days following its receipt in our logistics workshop. Once you have received your refund, we invite you to contact our Customer Service Team here 🔍, in order to be reimbursed for labels invoiced but not used 😊
You are outside the European Union
Outside the European Union, it is not possible to return several orders in the same package. We are sorry.
Each international return request automatically generates a shipping label linked to a customs declaration for the items you declared in your return.
If customs finds that the items in your package do not correspond to what was declared, it may be blocked or returned to you, thus incurring additional costs.
For this reason, it is not possible to group several order returns into a single package, and we decline all responsibility if your package is detained or returned for this reason.