How do I return after an online purchase?Updated 3 days ago

You have 15 days following receipt of your online order to change your mind and return it to us for a refund.

We do not offer exchanges at the moment but we are working on it 😊
Two options are available to you, return by post, or return to one of our maxpert stores in France (excluding stored parts):

• Paris 2nd: 11 bis rue Bachaumont 
• Paris 4th: 16 rue de Turenne 
• Paris 16th: 83 avenue Victor Hugo 
• Bordeaux: 5 rue Jean-Jacques Rousseau

Sending returns directly to these stores is not possible, you will have to physically travel.
You will find more information on our return conditions here and return costs here.

1. Create a return request:

• If you have a maxpert account, you can directly go to “My orders”, here.

• You do not have an account, simply go to the bottom of our site and click on “Manage my return” or here.
You will need your order number and associated email address ✨

2. You can then select all the items you wish to return, choosing the reason for the return for each, then, once all the returned items have been added, click on validate. 

3. Print the document, and prepare your package:
• The return form is mandatory, and must be inserted inside your package so that our teams can identify you and process your refund.
• The return label must be stuck on the package, and it must be delivered to the carrier mentioned on the label

4. You will receive a first email confirming receipt of your package by our logistics teams, and this will then be processed within 8 working days.

You will then receive a second email confirming your refund.. Return costs will be deducted from your refund, you will find the details of the costs by country here.

We also offer a retouching service if you simply want to keep your piece and adapt it to your needs. For more information, visit here.